Return & Exchange Policy
At Three Sis Clothing Manufacturers & Suppliers and Rida e Fatima, we want you to shop with confidence. We carefully check our products before dispatch and aim to ensure that every order reaches you in the best possible condition.
If there is an issue with your order, please review the following Return, Exchange, Cancellation, and Refund Policy before contacting us.
Return & Exchange Period
Customers may request a return or exchange within 7 days of receiving their order.
Requests submitted after the 7-day period may not be accepted. To avoid delays, please contact us as soon as you identify an issue with your order.
Conditions for Returns & Exchanges
To qualify for a return or exchange:
- The product must be unused and in its original condition.
- Clothing items must not have been worn, washed, altered, or damaged.
- Original tags, labels, accessories, and packaging should be intact.
- Products must be returned in a condition suitable for resale, except where the product was received damaged or defective.
- Proof of purchase or the relevant order number must be provided.
- Products returned without following the required procedure may not be accepted.
All returned products are subject to inspection before an exchange or refund is approved.
Damaged or Incorrect Products
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us within 7 days of delivery.
For faster assistance, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging, where applicable
- A brief description of the issue
Once we receive the information, our team will review the case and guide you through the next steps.
Exchange Policy
An exchange may be offered when:
- You received the wrong product.
- The product was damaged during delivery.
- The product has a manufacturing defect.
- The item meets our return and exchange conditions.
Exchanges are subject to product availability.
If the replacement item has a higher price, you may be required to pay the difference. If the replacement item has a lower price, the applicable difference will be adjusted according to our refund/credit procedure.
Sale & Discounted Items
Products purchased during a sale, clearance promotion, or special discount may have different return and exchange conditions.
Unless specifically stated otherwise at the time of purchase, sale or clearance items are not eligible for a cash refund and may only be exchanged where permitted by our policy.
Customized & Made-to-Order Products
Customized, personalized, or specially made products are prepared according to the customer's requested specifications.
Because these products are made specifically for an individual customer, customized and personalized orders are not eligible for return, exchange, or refund, except where the product arrives damaged or there is an error on our part.
Perfumes & Beauty Products
For hygiene and safety reasons, opened, used, or unsealed perfumes and other personal-care products may not be eligible for return or exchange.
If you receive a damaged, defective, leaking, or incorrect product, please contact us within 7 days of delivery with photographs and your order details.
Refund Eligibility
Where a refund is approved, the refund will generally cover the eligible product amount.
Original delivery or shipping charges are non-refundable, unless the return is the result of an error attributable to us or otherwise required by applicable law.
Refunds will not normally be issued for products that have been:
- Worn or used
- Washed or altered
- Damaged after delivery
- Returned without original tags or packaging
- Returned after the permitted return period
- Return Shipping
Customers may be responsible for the cost of returning an item when the return is requested due to a change of mind, incorrect size selection, or another reason that is not the result of an error or defect on our part.
If the product received is incorrect, damaged during delivery, or defective, we will review the case and determine the appropriate return-shipping arrangement.
Please do not send a return without first contacting our team and receiving return instructions.
Order Cancellation
An order may be canceled only if it has not yet been dispatched.
Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after receiving the order.
Customized or made-to-order products may not be canceled once production or preparation has started.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, payment is collected when the order is delivered.
COD may not be available for certain customized, personalized, or specially prepared orders. We may request advance payment for such orders where applicable.
Refund Processing
Once an approved return reaches us, the product will be inspected to confirm that it meets the applicable return conditions.
After approval, we will initiate the refund using the applicable payment method or refund procedure.
The time required for the refunded amount to appear in your account may vary depending on the payment provider, bank, or financial institution involved.
Information Required for a Return or Exchange
When contacting us, please provide:
- Full name
- Order number
- Contact number
- Product name
- Reason for return or exchange
- Clear photographs or videos, where relevant
- Any other information requested by our customer service team
Providing complete information helps us review your request more quickly.
Rejected Returns
If a returned product does not meet the requirements of this policy, we reserve the right to decline the return, exchange, or refund.
Where appropriate, the product may be returned to the customer at the customer's expense.
How to Request a Return or Exchange
To start a return, exchange, or refund request, please contact us using the details below:
Three Sis Clothing Manufacturers & Suppliers
Rida e Fatima
contact@threesisclothing.com
Please include your order number and relevant photographs when submitting your request.
We are committed to handling every genuine return or exchange request fairly and providing our customers with a smooth shopping experience.
